Refund Policy

Items purchased from us can be returned on the following conditions

Wrong Item Received

If your delivery is incorrect that is you received the wrong package/an item is missing from your pack then we will automatically replace or refund at your request.

Items Faulty on Arrival

If your items turn out to be faulty on arrival then we also ask that you let us know immediately via our contact form or email. Items should be returned in their original packaging with any accompanying documentation or accessories. If we can verify the fault at our end then we will issue a replacement to be sent out the same day. We can also issue a full refund if you wish and your payment will be returned via your original payment method. We will analyze return goods and if they prove not faulty then we will return the item to you and you will be liable for the return transit costs.

Items Damaged in Transit

If any items have been damaged in transit, we ask that you report it to us immediately upon receipt of the goods. Items should be returned in their original packaging complete with their accessories. Once received back to our base we will issue a replacement item or refund the full value of your order via your original method of payment.

If you change your mind

If you have simply changed your mind about any item you have ordered and want to return it to us, then in line with the Distance Selling Regulations you can as long as you return it to us or inform us within the first 7 days of your purchase or receipt of the goods. The products must not be opened, used or tested and they must be returned in the exact same form as which they were received by yourself. Again, once we have received the product back to us we will issue a full refund to you via your original payment method.

Open Packages on Arrival

If your package arrives opened or ripped for any reason then we ask that you return the items if unhappy. Again we will offer you a replacement product or refund via your original payment method whichever you prefer.

Please note that the above return policies does have some limitations.